Frequently Asked Questions

Find answers to the most common questions about our garment manufacturing, product development, creative direction, and design services. Can’t find what you’re looking for? We’re here to help.

Manufacturing & Production

What is your minimum order quantity (MOQ)?

Our minimum order quantity is 70 pieces per design. This allows us to provide competitive pricing while maintaining our high-quality standards.

What types of garments can you manufacture?

We manufacture a wide range of garments including t-shirts, hoodies, crewnecks, long sleeves, zip-hoodies, tank tops, sweatpants, shorts, and various knitwear pieces. We specialize in both basic and premium garments.

Where are your manufacturing facilities located?

Our main production facility is located in Jogjakarta, Indonesia, equipped with modern machinery and staffed by skilled craftspeople. We also have a creative studio in Paris, France.

What materials and fabrics do you work with?

We work with various fabrics including cotton blends, organic cotton, acrylic, merino wool, and specialty knits. We can source materials globally and offer sustainable fabric options.

Do you provide quality control and testing?

Our minimum order quantity is 40 pieces per design. This allows us to provide competitive pricing while maintaining our high-quality standards.

Do you provide quality control and testing?

Yes, we have rigorous quality control protocols at every stage of production. Our QC team, led by former Nike supplier managers, ensures every piece meets international standards.

Manufacturing & Production

How does your 10-step design process work?

Our intuitive process guides you through product selection, fit, fabric, color, labels, design uploads, packaging, quantity, delivery options, and final order details.

What file formats do you accept for designs?

We accept Adobe Illustrator (.ai), EPS (.eps), and PDF files. All designs must be vectorized with Pantone TCX color codes and positioning measurements clearly indicated.

Can you help with pattern making and grading?

Absolutely! Our master pattern makers create precise patterns and can grade any design across 15+ size ranges while maintaining perfect fit.

Do you offer 3D sampling and virtual prototyping?

Yes, we offer both digital 3D samples and physical samples. This helps reduce development time and costs while allowing you to visualize garments before production.

Can I customize labels and care instructions?

Yes, you can upload custom neck label and care label designs, choose colors, and select specific care instructions. We support both brand logos and custom designs.

Design Process

How does your 10-step design process work?

Our intuitive process guides you through product selection, fit, fabric, color, labels, design uploads, packaging, quantity, delivery options, and final order details.

What file formats do you accept for designs?

We accept Adobe Illustrator (.ai), EPS (.eps), and PDF files. All designs must be vectorized with Pantone TCX color codes and positioning measurements clearly indicated.

Can you help with pattern making and grading?

Absolutely! Our master pattern makers create precise patterns and can grade any design across 15+ size ranges while maintaining perfect fit.

Do you offer 3D sampling and virtual prototyping?

Yes, we offer both digital 3D samples and physical samples. This helps reduce development time and costs while allowing you to visualize garments before production.

Can I customize labels and care instructions?

Yes, you can upload custom neck label and care label designs, choose colors, and select specific care instructions. We support both brand logos and custom designs.

Product Development

What is your minimum order quantity (MOQ)?

Our minimum order quantity is 40 pieces per design. This allows us to provide competitive pricing while maintaining our high-quality standards.

What types of garments can you manufacture?

We manufacture a wide range of garments including t-shirts, hoodies, crewnecks, long sleeves, zip-hoodies, tank tops, sweatpants, shorts, and various knitwear pieces. We specialize in both basic and premium garments.

Where are your manufacturing facilities located?

Our main production facility is located in Jogjakarta, Indonesia, equipped with modern machinery and staffed by skilled craftspeople. We also have a creative studio in Paris, France.

What materials and fabrics do you work with?

We work with various fabrics including cotton blends, organic cotton, acrylic, merino wool, and specialty knits. We can source materials globally and offer sustainable fabric options.

Do you provide quality control and testing?

Our minimum order quantity is 40 pieces per design. This allows us to provide competitive pricing while maintaining our high-quality standards.

Do you provide quality control and testing?

Yes, we have rigorous quality control protocols at every stage of production. Our QC team, led by former Nike supplier managers, ensures every piece meets international standards.

Creative Service

What creative services do you offer?

We provide creative direction, trend forecasting, mood boards, fashion photography, lookbook creation, brand strategy, and complete marketing campaigns.

Do you help with new brand development?

Yes, our Paris creative team specializes in helping new brands find their voice and develop cohesive brand identities from concept to market.

Can you assist with fashion photography and lookbooks?

Absolutely! We offer professional product and lifestyle photography, editorial shoots, styling, and complete lookbook creation for buyers and press.

Do you provide website and e-commerce development?

Yes, we develop custom responsive websites and complete e-commerce solutions optimized for fashion brands, including payment processing and inventory management.

Pricing & Timeline

How long does production typically take?

Normal orders take 8-12 weeks, rush orders 4-6 weeks, and urgent orders 2-3 weeks. We also accommodate special deadlines based on your specific needs.

Do you offer rush production services?

Yes, we offer rush and urgent production options with expedited timelines for time-sensitive projects.

What factors affect pricing?

Pricing depends on garment type, fabric selection, quantity, customization complexity, and delivery timeline. Contact us for a detailed quote.

Do you offer volume discounts?

Yes, we provide attractive volume discounts for larger quantities. The more you order, the better the unit price becomes.

When do I need to pay?

Payment terms vary by project size and timeline. We typically require a deposit to begin production with the balance due before shipping.

Materials & Quality

Are your materials ethically sourced?

Yes, we prioritize sustainable material options, responsible manufacturing processes, and supporting our local Jakarta community.

What quality standards do you follow?

We maintain the same rigorous standards used for major international brands like Nike, PUMA, H&M, and Adidas.

Can you provide fabric samples?

Yes, we can provide fabric swatches and material samples to help you make informed decisions about your garments.

Do you offer organic and sustainable fabric options?

Absolutely! We offer organic cotton, recycled materials, and other sustainable fabric options for environmentally conscious brands.

Shipping & Delivery

Do you ship internationally?

Yes, our logistics coordinator handles international shipping, customs documentation, and ensures your products arrive perfectly packaged anywhere in the world.

What packaging options are available?

We offer neutral polybags made from recycled plastic or unpackaged options. All packaging follows sustainable practices.

How do you handle customs and duties?

Our experienced logistics team manages all customs documentation and can advise on duties and import requirements for your country.

Can you ship to multiple locations?

Yes, we can coordinate shipments to multiple addresses and distribution centers as needed.

Manufacturing & Production

What is your minimum order quantity (MOQ)?

Our minimum order quantity is 40 pieces per design. This allows us to provide competitive pricing while maintaining our high-quality standards.

What types of garments can you manufacture?

We manufacture a wide range of garments including t-shirts, hoodies, crewnecks, long sleeves, zip-hoodies, tank tops, sweatpants, shorts, and various knitwear pieces. We specialize in both basic and premium garments.

Where are your manufacturing facilities located?

Our main production facility is located in Jogjakarta, Indonesia, equipped with modern machinery and staffed by skilled craftspeople. We also have a creative studio in Paris, France.

What materials and fabrics do you work with?

We work with various fabrics including cotton blends, organic cotton, acrylic, merino wool, and specialty knits. We can source materials globally and offer sustainable fabric options.

Do you provide quality control and testing?

Our minimum order quantity is 40 pieces per design. This allows us to provide competitive pricing while maintaining our high-quality standards.

Do you provide quality control and testing?

Yes, we have rigorous quality control protocols at every stage of production. Our QC team, led by former Nike supplier managers, ensures every piece meets international standards.

Design Process

How does your 10-step design process work?

Our intuitive process guides you through product selection, fit, fabric, color, labels, design uploads, packaging, quantity, delivery options, and final order details.

What file formats do you accept for designs?

We accept Adobe Illustrator (.ai), EPS (.eps), and PDF files. All designs must be vectorized with Pantone TCX color codes and positioning measurements clearly indicated.

Can you help with pattern making and grading?

Absolutely! Our master pattern makers create precise patterns and can grade any design across 15+ size ranges while maintaining perfect fit.

Do you offer 3D sampling and virtual prototyping?

Yes, we offer both digital 3D samples and physical samples. This helps reduce development time and costs while allowing you to visualize garments before production.

Can I customize labels and care instructions?

Yes, you can upload custom neck label and care label designs, choose colors, and select specific care instructions. We support both brand logos and custom designs.

Product Development

What is your minimum order quantity (MOQ)?

Our minimum order quantity is 40 pieces per design. This allows us to provide competitive pricing while maintaining our high-quality standards.

What types of garments can you manufacture?

We manufacture a wide range of garments including t-shirts, hoodies, crewnecks, long sleeves, zip-hoodies, tank tops, sweatpants, shorts, and various knitwear pieces. We specialize in both basic and premium garments.

Where are your manufacturing facilities located?

Our main production facility is located in Jogjakarta, Indonesia, equipped with modern machinery and staffed by skilled craftspeople. We also have a creative studio in Paris, France.

What materials and fabrics do you work with?

We work with various fabrics including cotton blends, organic cotton, acrylic, merino wool, and specialty knits. We can source materials globally and offer sustainable fabric options.

Do you provide quality control and testing?

Our minimum order quantity is 40 pieces per design. This allows us to provide competitive pricing while maintaining our high-quality standards.

Do you provide quality control and testing?

Yes, we have rigorous quality control protocols at every stage of production. Our QC team, led by former Nike supplier managers, ensures every piece meets international standards.

Creative Services

What creative services do you offer?

We provide creative direction, trend forecasting, mood boards, fashion photography, lookbook creation, brand strategy, and complete marketing campaigns.

Do you help with new brand development?

Yes, our Paris creative team specializes in helping new brands find their voice and develop cohesive brand identities from concept to market.

Can you assist with fashion photography and lookbooks?

Absolutely! We offer professional product and lifestyle photography, editorial shoots, styling, and complete lookbook creation for buyers and press.

Do you provide website and e-commerce development?

Yes, we develop custom responsive websites and complete e-commerce solutions optimized for fashion brands, including payment processing and inventory management.

Pricing & Timeline

How long does production typically take?

Normal orders take 8-12 weeks, rush orders 4-6 weeks, and urgent orders 2-3 weeks. We also accommodate special deadlines based on your specific needs.

Do you offer rush production services?

Yes, we offer rush and urgent production options with expedited timelines for time-sensitive projects.

What factors affect pricing?

Pricing depends on garment type, fabric selection, quantity, customization complexity, and delivery timeline. Contact us for a detailed quote.

Do you offer volume discounts?

Yes, we provide attractive volume discounts for larger quantities. The more you order, the better the unit price becomes.

When do I need to pay?

Payment terms vary by project size and timeline. We typically require a deposit to begin production with the balance due before shipping.

Materials & Quality

Are your materials ethically sourced?

Yes, we prioritize sustainable material options, responsible manufacturing processes, and supporting our local Jakarta community.

What quality standards do you follow?

We maintain the same rigorous standards used for major international brands like Nike, PUMA, H&M, and Adidas.

Can you provide fabric samples?

Yes, we can provide fabric swatches and material samples to help you make informed decisions about your garments.

Do you offer organic and sustainable fabric options?

Absolutely! We offer organic cotton, recycled materials, and other sustainable fabric options for environmentally conscious brands.

Shipping & Delivery

Do you ship internationally?

Yes, our logistics coordinator handles international shipping, customs documentation, and ensures your products arrive perfectly packaged anywhere in the world.

What packaging options are available?

We offer neutral polybags made from recycled plastic or unpackaged options. All packaging follows sustainable practices.

How do you handle customs and duties?

Our experienced logistics team manages all customs documentation and can advise on duties and import requirements for your country.

Can you ship to multiple locations?

Yes, we can coordinate shipments to multiple addresses and distribution centers as needed.

Ready to bring your vision to life?

Let’s discuss how we can help elevate your brand with our creative expertise. Whether you’re starting fresh or looking to refresh your existing brand, we’re here to guide you through every step.

Ready to Elevate Your Brand?

Let’s discuss how we can showcase your products and maximize your market impact. Whether you need photography, website development, or complete marketing campaigns, we’re here to help your brand shine.

Email

studio@waxfeller.com

Phone

Ready to Elevate Your Brand?

Let’s discuss how we can showcase your products and maximize your market impact.